Responding to client emails is hard, especially when you're not sure how to strike a balance between sticking to your policies and being empathetic to the difficult time they are going through. We've crafted three email responses - one for general policy inquiries, one for rescheduling requests, and one for cancellations. These email templates are applicable to all service providers. I am sending you all of the calm during this difficult time, and I hope this helps in giving you some ease and peace of mind!